班组微讲堂——创新思维解决问题.ppt

* 1. Present the problem (GAP) Team leader ~ 2 min - state the root cause 2. Create ideas (3-5 ideas per person) All individually ~ 10 min - write each idea on separate sheet of A4-paper 3. Discussion and prioritizing Teams of two persons ~ 15 min - combine similar ideas - choose 3 best ideas - hang on the wall 4. Present best ideas to other teams Double teams ~ 5 min - please, no discussion 5. Place solutions into groups Team ~ 5 min - combine similar ideas 6. Voting All individually ~ 5 min - choose the best solutions - 5 votes per person - max. 2 votes per one solution - max. 1 vote per own solution 7. Counting the votes Team leader ~ 5 min 8. Choose the solutions Team ~ 2 min - list the solutions in the order of voting * Corrective action tends to refer to short-term fixes. The advantages are that these kinds of solution tend to cost less, are easier to do, get people excited about the problem solving process, and may be all that is needed to eliminate the immediate pain caused by the problem. The disadvantages are that the solution is not addressing systemic causes, often does not lead to permanent solutions, and diverts resources from the “real issue.” Preventive action tends to be viewed as a long-term solution. The advantages are that these kinds of solutions can provide extensive changes necessary to solve root causes, and sometimes are the only way to sustain lasting change. The disadvantages are that they can be risky if they are the only one offered, they require more care in implementation, may be controversial, may run contrary to the short-term perspective of the business, and you may not find out the outcome for a long-time. * How to proceed in step 2 When the problem has been chosen (step 1) it is time to start collecting data about the problem or the process. It is worthwhile to describe the problem as accurately as possible, based on this information. To ensure the best results in this step make sure the da