对外经贸英语函电第四版课件王乃彦 ISBN9787811343946 PPT 89章教参pptC9L49.pptVIP

 * CHAPTER NINE COMPLAINTS AND CLAIMS Lesson 49 Claim for Non-conformity of Quality I. About the letter: This is a good letter asking for the replacement of the faulty curtain materials covered by Order No.JT-8 with that of the quality ordered. II. Additional notes: 1. disappointment n. 失望，灰心，扫兴 disappoint v. 使（某人）失望、扫兴 disappointed a. 失望的，沮丧的 disappointing a. 让人失望的，扫兴的 To our disappointment, the goods we received are not up to the standard of the samples you sent us. 让我们失望的是，收到的货物赶不上样品的标准。 Your failure to execute the contract has greatly disappointed us. 你们未能执行合同，这让我们非常失望。 Our customers are very disappointed at the poor quality of your products. 我方客户对你方产品的低劣质量很失望。 We find it disappointing that you have failed to carry out the contract stipulations. 你方未能执行合同的条款，我们觉得这很让人失望。 2. match v. （品质、颜色、设计等）相配，像陈；比得上 You can’t match him in knowledge of foreign trade. 在外贸知识上你无法与他相比。 The curtains don’t match the paint. 窗帘与油漆颜色不相配。 3. make up the order 配货 make up 编造；凑足；构成；弥补 4. have no wish to do = do not wish to do 不希望、不愿做某事 We have no wish to trouble you, but we find it necessary to bring this matter to your attention. 5. embarrass v. 使窘迫，使为难 Buyers were embarrassed by lack of money. 买主由于资金缺乏颇感窘迫。 We have no wish to embarrass you in the transaction. 在这次交易中我们不想使你方为难。 embarrassing a. 令人窘迫的 I don’t like making speeches in public; it’s so embarrassing. 我不喜欢在公开场合讲话，太让人尴尬了。 III. Chinese version of the letter: 对于质量不符的索赔 迳启者： 我方第JT-8号订单 经过对2月20日运来的窗帘布料仔细的检验后，我们不得不对它们的质量表示惊讶和失望。这些布料显然与你方送来的样品不符。有些质量是如此之差，使我们禁不住想到一定是在配货的时候出了差错。 这批布料极不适合我方客户的需要，我们也别无它法只好请你们将布料运回，然后用所订质量的布料替换。 我们无意为难你方，如果你方能替换这批布料，我们准备将原来所说的交货时间从你方确认能够供应我们所需的布料之日算起。 谨启 IV. Key to exercises: : Multiple choice: c 2) a 3) d 4) c 5) c 6) d 7) a 8) a 9) a 10) a 2. Fill in the appropriate word or words from the following list: 1) misjudge 2) match 3) cannot help 4) is unsuite