管理学专业英语课件宓智瑛 ISBN9787811342376 PPTChapter 7.pptVIP

Introduction: What is TEAMWORK? Teamwork = Team members work together T--together E--everyone A--accomplishes M--more W--with O--organization R--responsible K--knowledge Work team: a group that works together to create a much higher quality product than people who are working alone. Cultural Elements Culture- Collectivistic vs. Individualistic Group-orientated vs. Individual-orientated Total Quality Management (TQM) TQM is a program for constantly improving processes in a company. One major factor of TQM: Involving the employees Two cases of TQM: Ford Motor Company John Deere Groups of 5 to 10 people from the same department who meet for a few hours each week to share ideas or make suggestions on how to improve a process. Features: Usually temporary Problem - Solution Groups of 10 to 15 people who have the freedom to manage themselves on a daily basis. Features: Long-term or permanent Decision-making Multiskilling Employees from the same hierarchical level, but from different departments, who come together to complete a project. Features: Functions (skills, fields, backgrounds) involved For complex projects such as car-designing Teams that control things. Features: Upper team members For different functions (e.g., Marketing, Finance, etc.) Team-building Strategies Members should spend time together. Members should have the right skills. Members should be given positive feedback and rewarded high performance. High-performance standards to the team members should be communicated. The Discipline of Teams Why are some teams better than others? Where and how do teams work best? How can top management help them to be more effective? Key to Exercises EXERCISE #1. 1. designing a new commercial jet airliner. CF 2. managing different functions in a manufacturing plant. SM 3. reorganizing a zoo into different biological-climate zones CF 4. developing a