旅游英语课件房玉靖 ISBN9787811347029 PPTChapter 5.ppt

Chapter FiveAt the Restaurant In this chapter, you will learn: how to communicate with customers and discuss how to order proper dishes in English; how to introduce some special dishes in English; how to introduce some catering culture; how to describe the schools of Chinese dishes in English. Part one —— Open Your Toolkit Situation I —— recommend various dishes Situation II —— choose a comfortable restaurant Situation I —— Background Information When a restaurant host or hostess wants to recommend various dishes to tour guide and customers, the following key points in recommendation are for your references: Use of technology to reach customers (plus selling)； Selling according to an expressed need； Studying and suggesting alternative menu items； Identifying the target consumers and their psychological needs or wants； Methods used for advertising Situation I O: the Order Taker G: the Guest T: the Tour Guide O: Good evening. May I help you? T: You sure can. We’d like to try some Chinese dishes. G: Good evening. Especially your specialties. O: Of course, sir. We serve several styles of Chinese food, including Beijing style, Cantonese style, and Sichuan style in particular.1 Which style would you like? T: I think we’d like to try some hot food. O: Sichuan food is strong and hot.2 It is to your taste, I believe. G: Please recommend some famous dishes for us. T: The Mapo Tofu is a famous Sichuan specialty and would you like the tofu? Situation I G: Oh, no, I am afraid that I don’t like the tofu and I prefer some meat and vegetables. Would you recommend us some? O: Ok, our specialties are sliced beef with celery and chili sauce3, diced chicken with garlic sauce4, and braised sea slug in earthen pot5. G: Bring us the latter two, please. T: Roasted golden suckling pig6 is always a favorite with our customers. Would you like to try some? G: That sounds good. We’ll have a try. O: We have very nice assorted vegetables. They can help you to enjoy a balance