点击职业英语 旅游英语学生频道2UNIT15.ppt

UNIT 15Are you enjoyingyour meal? Are you enjoying your meal? GOALS ? Serving customers in a restaurant Contents First Steps What is happening in each picture? Number the pictures 1 to 6 from the beginning to the end of a restaurant meal. First Steps Listening Strategies Listen and match the number of each conversation with the correct situation. Listening Strategies 1. M1: Can I take your order now? W1: Yes, please. I’d like a green salad and a chicken sandwich. M1: What type of bread would you like? Whole wheat or white? W1: Whole wheat, please. 2. M2: The bill for you, ma’am. W2: Thanks very much. Can I pay by credit card? M2: Cash or credit card, ma’am. Whichever you prefer. W2: I don’t have enough cash on me so I’ll have to use my card. Listening Strategies 3. M3 How many people are in your party? W3: Just me today. M3: And would you like a table on the patio or indoors? W3: It’s such a lovely day, I think I’ll eat outside. M3: Okay, follow me, please. Listening Strategies 4. M4: Let me repeat your order, ma’am: You want a green salad and a chicken sandwich on whole wheat? W4: That’s right. M4: What type of dressing did you want? We have French, blue cheese, or a fat-free Italian. W4: I guess I’ll have blue cheese. M4: Good choice! I’ll be right back with your food. Language Workout 1. enjoying are you meal your? 2. you done would like steak how your? 3. we sorry cards don’t accept I’m but Vista. 4. about you specials like to today’s hear would? 5. you order are ready now to? 6. table you like the would a window by? 7. coffee some about how? 8. been serving a it’s pleasure you 9. you like to the wine would see list? 10. you can I any get dessert? Language Workout 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Sound Workout Listen to the intonation of the sentences. Mark where the sentences rise and fall. Politeness Strategies Checking customer satisfaction Look at the followin