中英文导游实训教程课件曾元胜 ISBN9787566301642 PPT3.ppt

Useful sentences: I have a terrible headache and stomach-ache. I’ll call a doctor. Don’t worry much. Just call us if you need any help. I apologize for … Page ? * ??实训考核 Page ? * Mind Map 3-7 Page ? * ） Useful sentences: I am afraid there is a mistake…. There must have been some mistake. I do apologize for …. I am terribly sorry for…. There’s been a misunderstanding. I’ll see to it straightaway. Page ? * 信奉伊斯兰教的国家，穆斯林都禁食猪肉、狗肉、猫肉，一般也禁食鱼肉、马肉、驴肉。多数的阿拉伯人不喜欢吃海参、螃蟹等食物，也不食无鳞鱼。接待来访穆斯林客人一定要安排清真席，特别要注意冷盆中不要出现猪肉。古兰经规定，穆斯林在正式场合严禁饮用含酒精的一切饮料。在信仰印度教的国家（比如印度、尼泊尔等国）里，教徒们奉牛为神。因此，印度教徒不吃牛肉，而且也忌讳用牛皮制成的皮鞋、皮带。虔诚的佛教徒一般不吃荤，“荤”包括一切动物性食品和葱、蒜、韭等辛香味食物，同时也不饮酒。在接待不同国家的客人时要具体了解清楚各国的饮食禁忌。 Page ? * 实训考核： Page ? * Mind Map 3-6 运用思维导图总结“游客就餐特殊要求”实训要点. Sum up the main skills to deal with the special requirements of catering on this mind map. Page ? * Page ? * 项目三 安全事故 实训目标：掌握旅游者入住就餐时安全事故预防和处理的方法，能妥善处理游客住宿就餐期间发生的各种安全事故 Objectives: To master the prevention skills and methods of staying in a hotel or having meals in a restaurant, and to handle various security incidents occurred during tourists’ stay in the hotel or restaurant Page ? * 实训情形：导游员领取接团计划书和游客基本情况表后进行游客食宿的各项准备工作。 Circumstances: Make preparations for accommodation after getting the group plans and the basic information of tourists. 实训准备：旅游者住宿、就餐时发生的各种安全事故的案例 Preparations: Cases of various security accidents 实训形式：对话 Forms: dialogue Page ? * 实训步骤：Procedures: 1. 火灾事故的预防和处理。Preventions and measures taken in a fire accident. 1.1 火灾事故的预防；The prevention of fire accidents 在旅游活动中，为了防止火灾事故的发生，导游员应该提醒旅游者不要携带易燃易爆物品，不要随地扔烟头和火种，并讲清交通运输部门的有关规定。为了保证旅游者在火灾发生时能够迅速的疏散，导游员应： Page ? * Tour guide should remind travelers not to carry inflammable and explosive materials, not to throw cigarette butts and fire everywhere in order to prevent fire accidents and clarify the relevant provisions of the Transportation Department. To ensure the tourists to escape quickly in time when in fire, tour guide should: Page ? * 1.1.1 进入饭店后迅速熟悉饭店楼层的太平门、安全出口、安全楼梯的位置和安全