实用外事接待英语口语课件肖文萍 9787 81134 670 1 lesson 4lesson 4.pptVIP

Lesson 4 Make Telephone Calls Spoken English of Foreign Affairs Objectives: Know the etiquette of calling or receiving a call from the foreign guest; Learn what to prepare before making the call and the procedures of making a call; Use the expressions of starting a call, introducing yourself, reaching the person you want to talk to, stating your purpose of calling, leaving and taking a message, asking for repetition and closing the call. Discuss: How do you make a phone call in English? Warm-up Activities: Work in pairs. There are twelve telephone tips. Choose the correct words from the list to fill in the blanks. Warm-up Activities: Work in pairs. There are twelve telephone tips. Choose the correct words from the list to fill in the blanks. Speak slowly and clearly.*It’s a challenge for both parties over the phone to understand each other.*Pay attention to your weak area, like “r” and “I”, “v” and “b”, etc.*You’d better practice beforehand and write down what you are going to talk about. Tips for making English phone call: 2. Make sure you understand the speaker. * Don’t pretend to understand everything, even native speakers ask the other party over phone to repeat from time to time to confirm information. Especially when you try to take messages. Learn some expressions to ask for repetition or some information you missed: Excuse me, could you repeat that please? Pardon, come again? Tips for making English phone call: 3. Keep your phone away from the noises. * Make a phone call in a quiet place, keep away from the radio, television or other working office machines. * Don’t be distracted by other things when you are talking on the phone. Tips for making English phone call: 4. If you are going to make a call, make a preparation list before making it, listing information like who you are going to speak to, what’s the purpose of your calling, etc. Sometimes it is even necessary to make a draft for your call