商务英语翻译课件答案 李宏亮ISBN 9787811348057酒店英语Unit 3.pptVIP

Unit Three Reception Exercise in Class Exercise in Class Put in Use (R=Receptionist G=Guest) R: Good morning, sir. How can I help you? G: (1) ______________. Can you change a room for me? Mine is too noisy. I can’t (2) _______ it. R: I’m awfully (3) ________ to hear that, sir. May I know your name and (4) ________________? G: John Smith. Room 508. R: Oh, I see. Room 508 is just (5) ______ the baggage elevator. It’s possible that the (6) ______ might be heard early in the morning. G: Anyhow, I’d like to (7) _______ the room. R: No problem, Mr. Smith. Now let me check if there is a room available for you. Well, how about Room 619, Mr. Smith? It is rather (8) ______ and the room rate is the same as that of Room 508. G: OK. I’d like to take it (9) ______________ it is quiet. R: Then, please (10) _________ this room changing form, Mr. Smith. G: I’ll take care of it. Here you are. R: Thank you. Sorry to have caused you so much trouble, Mr. Smith. Hope you will have a sound sleep tonight. Put in Use (R=Receptionist G=Guest) R: Good morning. Front Desk. May I help you? G: Of course. You can help me a lot. I’d like to change our room. R: (1) _______________________________________ (您能告诉我需要换房的理由吗？) G: We like to stay in the south room. And I’ve found the south rooms facing the park, in which all kinds of flowers are in full bloom. We’ll stay here for six days, and I wish my mother a better stay here. R: (2) __________________________________________ (我知道了。请告诉我您的姓名和房号。) G: Mary Green in Room 1616. Put in Use R: (3) __________________________________________ (格林小姐，你们现在住的是家庭套房，是吗？) G: Yes. R: (4) __________________________________________ __________________________________________ ___________________________________________ (请稍等，格林小姐。我要查一下电脑。正好有一个朝 公园的家庭套房被退宿。房价也正好一样