旅游服务英语实训课件黎晓伟 陆正刚ISBN 9787811344400S2.ppt

Situation Two Meeting Guests In This Situation Learn how to meet guests and present introduction to prospective tourists; Learn how to prepare a welcome speech. Acquire vocabulary, sentence structures and ways of expression used in presenting introduction and preparing a welcome speech. Lead-in Keys a-3 b-1 c-2 d-5 e-4 f- 7 g- 6 Listening Keys: A 1) Excuse me, but are you Ms. Brown from UK 2) My name is Chen Lin. I’m the guide from the Nanning Travel Service 3 ) How was your trip 4) made reservations 5) drive directly 6 ) The shuttle bus is just waiting 7) baggage will be sent to your rooms 8) May I help with your suitcase B 1). F 2). F 3). F 4). F 5). T Dialog I Meeting Guests at the Airport Notes 1 Excuse me 请原谅，对不起 此处的“对不起”是客套语，常用于表示要走开、插话等。使用时要和“sorry” 区别开来。Im sorry常用于因确已犯了某种过失而表示歉意，或者表示同情. 2 luggage行李和baggage（常用于美国英语）一样，luggage是一个不可数名词。如果要表示一件行李，英语的表达形式是“a piece of luggage。 3. Li Hua counts the number in her mind. 李华用心数人数。用手指点人数是不礼貌的。 4. make sure of / that 把某事物弄清楚；核实或查明某事物 To make sure that he was at home, I called him up in advance. 为了确定他在家，我事先打电话给他。 She made a double check to make sure that the door was properly locked. 她仔细检查确保门已锁好。 I ll make sure of the time of the flight. 我要核实一下这班飞机的时间。 5. head for 出发, 动身, 前往 He headed straight for the bar. 他径直朝酒吧走去。 Dialog Ⅱ  On the Way to the Hotel 1. on behalf of：as the representative of or spokesman for sb 代表 On behalf of our company, we would like to extend our warm welcome to all of you. 我谨代表我们公司，热烈欢迎你们所有人。 Ken is not present, so I shall accept the prize on his behalf. 肯不在场,所以我代表他领奖。 On behalf of my colleagues and myself I thank you. 我代表我的同事和我本人向你表示感谢。 2. experience n. 经验 （不可数名词） She has a lot of exper