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Unit 1Improving Oral Communication Skills Oral communication is an important business communication skill. It includes listening, conducting interviews and meetings, and giving speeches and presentations. Good communication skills are highly important in assessing an individual’s chance of success. Warm-up Read dialogues either by yourself or with a partner. Note down the key phrases and expressions. Practice reading the useful patterns and expressions. Warm-up Build up dialogues with your partner based on the following situations. Situation :You are Assistant Manager of Hope Computer Corp. Ltd. You are asked to go to the airport to meet an important customer of your company, Mr. Darren Miller from the Silicon Valley, California, the U.S. You have never met this Miller before, and now you are at the airport waiting for him with a sign board. When you meet each other, you identify yourself, greet him and start an informal talk about his flight, about the weather in Beijing; give a brief introduction to Beijing and draft an itinerary for him. Test Your Communication Skills Are you an effective communicator? Now try to find out what kind of communicator you are. Please answer the following questions honestly. 1. I often try to put myself in the speaker’s shoes. 2. I feel comfortable when I speak, even if others disagree with me. 3. I can comfortably talk about my feelings in front of the public. 4. I know how to ask for an additional explanation if I do not understand. 5. I think it is not good to interrupt the speaker. 6. I can detect the mood of the listeners while speaking. 7. I do not jump to conclusions. 8. I can confront someone who is against me. 9. I can voice my disagreement with others. 10. The audience usually can understand what I say. Test Your Communication Skills Exchange your opinions with your partner. What kind of communicator are you? Do you share some similarities? When you’ve finished, you may share your ideas as a clas
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