商务礼仪实务英语课件梁悦 李莹 ISBN9787566308788 PPTModule 2 Project 4. Country Business Etiquette and Custom 国别礼俗.ppt

商务礼仪实务英语Practice of Business Etiquette in English;;;Task Four African Countries (Egypt, South Africa);Task One Asian Countries (Japan, Republic of Korea, India);韩国地图;印度地图;1. 日本商务礼仪;Relationships Communication ●?The Japanese prefer to do business on the basis of personal relationships. ●?In general, being introduced or recommended by someone who already has a good relationship with the company is extremely helpful as it allows the Japanese to know how to place you in a hierarchy relative to themselves. ●?One way to build and maintain relationships is with greetings / seasonal cards. ●?It is important to be a good correspondent as the Japanese hold this in high esteem. ;Business Meeting Etiquette ●?Appointments are required and, whenever possible, should be made several weeks in advance. ●?It is best to telephone for an appointment rather than send a letter, fax or email. ●?Punctuality is important. Arrive on time for meetings and expect your Japanese colleagues will do the same. ●?Since this is a group society, even if you think you will be meeting one person, be prepared for a group meeting. ●?The most senior Japanese person will be seated furthest from the door, with the rest of the people in descending rank until the most junior person is seated closest to the door. ●?It may take several meetings for your Japanese counterparts to become comfortable with you and be able to conduct business with you. ●?This initial getting to know your time is crucial to laying the foundation for a successful relationship. ●?You may be awarded a small amount of business as a trial to see if you meet your commitments. ●?If you respond quickly and with excellent service, you prove your ability and trustworthiness. ●?Never refuse a request, no matter how difficult or non-profitable it may appear. The Japanese are looking for a long-term relationship. ●?Always provide a package of literature about your company including articles and client testimonials. ●?Always give a small gift, a