商贸英语会话第二版课件许进 ISBN9787566306111 PPTUnit 1 II Telephone.pptVIP

Learning Objectives understand telephone etiquette comprehend and use basic vocabulary and expressions used in telephone conversation Important Difficult Points telephone etiquette expressions and patterns used in a telephone conversation Teaching Procedures Warming-up Practice 1)How many ways can a potential customer contact you? What are they? 2)What about their advantages and disadvantages respectively? Cursory revision What would you say in the following situations? Presentation Comprehension Listen to the example of receiving a business phone, try to fill in the blanks according to it. Imitation Practice Summarizing on the Key Points Summarizing on the Key Points Summarizing on the Key Points Further Development Work in groups to imitate the conversations in the video. Consolidation Practice Role Play: Mr./Ms. Robinson is telephoning to discuss the possibility of importing electric toys from Mr./Ms. Li’s company Consolidation Practice Role Play Consolidation Practice Group Discussion and Collection for Language Materials Consolidation Practice Preparation for the Role Play Consolidation Practice Performance of the Role Play Consolidation Practice Remark and Assessment Comment Assignment Why do companies put emphasis on telephone etiquette? * * LOGO Business English Conversation 商务英语会话 Unit 1 Establishing Relationship I. Telephone Etiquette Step 1 Warming-up Practice Step 2 Cursory Revision Step 3 Presentation Comprehension Step 4 Imitation Practice Step 5 Summarizing on the Key Points Step 6 Further Development Step 7 Consolidation Practice Step 8 Comment Assignment When you answer the phone? When you dial the wrong number? When the person is not available? When you want someone to answer the phone? When you are expected to write down a phone number? A: Good morning. Sunshine Company. ___________? B: Good morning. Could I speak to Miss. Zhang? A: I’m afraid … at the moment. ______________? B