商务知识导读课件董晓波 ISBN9787566309365 PPTUnit 12 Human Resources Management.ppt

Unit 12 Human Resources Management Text Notes Words Expressions Exercises Supplementary Reading Text: Notes: Words Expressions: Exercises: Supplementary Reading： Thank you! They instituted a medical-case-management program that encourages workers to quickly report injuries, works with them to develop treatment plans and refers them to health-care providers that can aid in early return to work. They asked management to manage the non-occupational , including short-term and long-term disability and the Family and Medical Leave Act. It is unusual for the human resources and risk management departments to team up. The HR side is more used to dealing face-to-face with an employee. On the risk side, there is less of that and more number-crunching. Their first step was to quantify the direct costs of absences, which meant pulling data from payroll, vendor-claims databases and other sources, and then verifying it. They also found that some conventional wisdom about non-occupational costs was incorrect. Once they had identified the potential cost-savings, the two launched a program that focuses on timely reporting of illness and injury, aggressive medical and case management, consistent tracking of leaves, timely return to work and accommodation, so the job can be modified to ease a workers return. The primary goal was to have absences managed consistently, whether they were due to on-the-job or off-the-job injuries or ailments. The medical approaches were very different as well . So treating absences the same, whatever their cause, was the primary goal. But along the way, a number of other goals emerged. Calling the program integrated isnt quite correct. Coordinated is a better description. The overhaul of non-occupational absence required an attitude shift among employees and supervisors. It meant that workers had to move from feeling entitled to absences to understanding that it was their responsibility to manage them. They had to shift from a focus on disabili