实用商务英语口语教程课件赵秀丽 ISBN9787566305459 PPTProgramme 13.pptVIP

1. A bad compromise is better than a good lawsuit. 2. A bad thing never dies. 3. To err is human. 4. A burnt child dreads the fire. A complaint refers to a statement that a situation is unsatisfactory or unacceptable, or that someone has done something wrong. While a claim refers to an application for compensation under the terms of an insurance policy. (1) entertain a claim (2)settle a claim (3) withdraw a claim (4) admit a claim (5) reject a claim (6) waive a claim (7) accept a claim (8) dismiss a claim (9) make a claim (10) lodge a complaint A.撤回索赔 B.拒绝索赔 C.接受索赔 D.受理索赔 E. 解决索赔 F.放弃索赔 G.驳回索赔 H.同意索赔 I.索赔 J.投诉 1.Terms Match Have you ever heard of a complaint? Can you give us an example of a famous complaint event? Do you know how to lodge and settle a claim? ★Preparations ★Project Study 1 Dialogue: Role-play： Role-play the above-mentioned dialogue in pairs. Lodging a Complaint ★Project Study 2  Dialogue: Role-play : Role-play the above-mentioned dialogue in pair Accepting the Claim ★Project Study 3  Declining a Claim Dialogue: Role-play: Role-play the above-mentioned dialogue in pairs. ★1. Terms Practice (1) invoiced cost (2) be liable for (3) improper packing (4) shockproof (5) crop up (6) in details (7) complaint (8) refrigeration (9) attribute to (10) amicably (1) I must say the case is too serious. (the case) (2) But I have to say that I have to lodge a claim with your corporation. (lodge a claim with) (3) But to our great surprise, they are not in proper condition. (in proper condition) (4) We hope this unfortunate accident will not affect business between us. (affect) (5) We had the medicine inspected immediately when the goods arrived, and a shortage of 20 kg was found. (a shortage of) (6) I am very glad that our negotiation has been going on well，and I haven’t expected any problem would happen. (negotiation) (7) As I have several customers waiting, please arrange another shipment for the 20 kg goods