商务英语函电课件耿民主编ISBN 9787566302502PPTUnit 10.ppt

Unit 10 Complaint and Claim Letters 投诉与索赔 ?10-1 Objectives目标? 1. Learn the conception and the main contents of claim by heart. 2. Understand the basic structure of claim letters and adjustment letters. 3. Practice writing claim letters and adjustment letters by using words and expressions in the list. 4. Ask the students to master the key words and basic sentences freely. 5. Gain the ability to write claim letters and reply to letters on claims of any subject with the help of the knowledge having learned. 6. Master the writing methods of claim letters and adjustments letters through doing more exercises. 7. Try their best to write out the letters of claims and reply to letters on complaints and claims. ?10-2 Leading in导入 In international business, it is quite often that one of the contractual parties is in breach of the contract. The other party has the right to protect himself against possible loss by making complaints or claims on the breach party to have it put right. How to make complaints and claims? Do you know the categories of complaints and complaints? How to settle a complaint or claim if you receive a claim letter? The following passage will help you get a better understanding of complaints and claim letters. Explain your reasons to your partner and list the important points that should be included in a complaint and claim letter. 10-3 Practical Reading实用阅读? In the implementation of the contract, both parties should fulfill the duties strictly according to the stipulation in the contract, if either of the parties fails to fulfill its obligations under the contract, it will cause trouble for the other party, or make the other party suffer from economic loss. In this case, the suffered party has the right to require the other party to compensate or take other measures. There are two kinds of complaints or claims made by buyers:The genuine complaint or claim, which arises from such situations as the following: a.??The wron