旅游英语写作实训教程课件郑继明 ISBN9787566306869 PPTU2 C2.pptVIP

WRITING IN TOURISM ENGLISH Unit 2Letter of Apology An introduction to apology letter A letter of apology is often used to express one’s sorry or regret to others. In the letter, the reasons that caused inconvenience or dissatisfactory should be stated. If it is an objective reason, you should explain it clearly to avoid misunderstandings. If it is your fault, you should apologize to him or her sincerely, and state that such things will never happen again. If necessary, you can make the remedy. Writing tips 1) The structure of the apology letter is as follows: Date Dear Sir /Madam， The first paragraph: to apologize first The second paragraph: to explain clearly to the guest for the inconvenience or mistakes occurred, and show your determination to improve your service The third paragraph: to tell guests how you would make a remedy, and promise not to make the same mistakes again, or show your determination to improve your relationship Complimentary close Signature 2) Notice: In an apology letter, the reasons for apology should be stated reasonably and sincerely, otherwise you can not be forgiven by guests or may be disgusted by him/her, which will worsen the situation. 项目一：Apology Letter Writing—concerning travel agencies I. Sample II. Practice Task 1 Task 2 I. Sample October 24, 2011 Dear Sir, Much to my regret, a delay in delivery your air tickets has caused you much inconvenience, for which please accept my sincere apology. We will do everything possible to avoid any further delay. We did mail the air tickets by