商务英语函电课件檀文茹 ISBN9787811349009 PPTunit 12 claim letters.ppt

Claim letters Reasons for claims Wrong delivery Late delivery Short delivery Inferior quality of goods Damage or loss of goods Claim adjustments compensation for the losses Replacement of goods Repair Price reduction in future deals Refund Pattern of claim letters 1. 详尽陈述事实，说明出了什么问题。在这部分里应给出具体的日期、货物的品名、和数量、合同号及任何其他详尽的信息，以便对方进行查询；（Detailed information to explain the problem. This explanation should give dates, name and quantity of goods, contract number or any other specific information that will make a recheck easier for the reader） We have just received...evidencing...(我们刚收到......证明......) We regret having to inform you that ...arrived in...(很遗憾通知你方......到达......) 20% of the packages had been broken...(......20%的包装破损......) 2. 说明此差错带来的不便或损失，以使你的投诉或索赔更有力；（A statement of the inconvenience or loss that hs resulted from this error. This strengthens your argument） The materials are quite unsuited to...(货物很不适合......) These goods are entirely useless to us...(这些货物对我们毫无用处......) This has caused us much inconvenience...(这给我们带来了很大不便) 3. 说明希望对方如何解决问题。如何不知道那种解决方式为宜，可敦促对方采取必要的行动。（A statement of how you wish the reader to act. The writer who doesn’t know what adjustment is proper should try to stimulate prompt investigation and action） We wish to get your early reply.(希望收到你方早日答复) We look forward to your settlement at an early date.(盼早日收到你方解决办法) Pattern of granting claims 1. 对给对方带来不便表示歉意；（Regret for the inconvenience caused to the reader） --- We wish to express our deepest regret over the unfortunate incident...(对这个不幸事件我们希望表达我们深深的遗憾......) ---We are extremely sorry for the late delivery of...(我们为迟交......感到非常遗憾) ---- We regret the inconvenience you have experienced...(我们对你方经历的不便表示遗憾......) 2. 解释问题出现的原因并表示同意索赔；（Explaining the reasons of the problem and expressing the wish to grant the claim） It happened that...(事情是......) Another thorough check-up reveals that...(再次彻底检查发现......) The wrong pieces may be returned...(发错的货可以退回......) We are prepared to make