商务英语函电课件檀文茹 ISBN9787811349009 PPTunit 13 social letters.ppt

Social letters  Thank-you letter Pattern for thanking letters State the reason for thanking; Say the help the reader gave you is just right; Be sincere, concise, and friendly; If appropriate, offer some return. Sample letter 1 Dear Mr. Smythe: Thank you for the brochure Trees are green. It contains exactly what I need for a speech I am preparing. Sincerely, Sample letter 2 Dear Mr. Smith, I am writing to you just to tell you how very much I appreciate the warm welcome you extended to my wife when she visited your country last week. The help and advice you gave to her, and the introductions you arranged for her, have resulted in a number of very useful meetings and I should like you to know how very grateful I am for all you have done to make them possible. I realized the value of time to a busy person like you and this makes me all the more appreciative of the time you so generously gave to her. Yours sincerely Apology letter Pattern for apology letters Apologize at the beginning of the letter; Explain the mistakes you made and say it will not happen again; Close with a positive tone to show goodwill. Sample letter 1 Dear Jane, I feel dreadful about ruining your lovely luncheon yesterday by arguing with Bill about Jack. You certainly did everything you could to save the situation, and I apologize most humbly for ignoring good taste, old friendship, and common sense in pursuing a discussion that was completely inappropriate. I talked to Bill first thing this morning and attempted to mend my fences there, but I feel a great deal worse about what I did to you. The luncheon was delicious, and the first two hours were delightful. I hope you will someday be able to forgive me for blighting the last half-hour. Your friend, Sample letter 2 Dear Mr. Bill: As editor of the Eagling newsletter, I want to apologize for omitting your name in the last issue. Captain Smith aske