商务英语口语实训上册课件魏正珠主编 ISBN9787566302229 PPTSpeaking Test for Unit 1－14.ppt

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2019-07-03 发布于广东
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商务英语口语实训上册课件魏正珠主编 ISBN9787566302229 PPTSpeaking Test for Unit 1－14.ppt

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Speaking Test for Unit 1－14 Section A: Problem Solving Directions: In this section, you will be asked to solve a business problem by yourself. You have two minutes to prepare. Task One You are very sad when one of your important customers calls you. What and how would you say? ★Tips: (1) Is the first impression important when a customer is telephoning you? (2) When you decide to pick up the phone, what is your facial expression? (3) How do you adjust your mood? Reference Answers (1) It’s important to leave a good impression on a customer when he/she is telephoning you. 在电话中给对方留下好印象很重要。 (2) Smile when you pick up the phone. 当您拿起电话听筒的时候，一定要面带笑容。 (3) Speak kindly and enthusiastically in order to leave a good impression on the listener. 亲切、积极的声音会使对方马上对我们产生良好的印象。 Task Two Directions: A very important customer is going to visit your factory on business, and you are responsible to make the best agenda for him/her. What activities should be included in the agenda? Present your opinions. Tips Such agenda may include receiving the customers, meeting, signing ceremony, sightseeing, vehicles, lunch/dinner time, and the accompanying persons. Section B: Presentation Directions: In this section, you will be asked to make a presentation on ONE of the business topics for two minutes. You have two minutes to prepare. Presentation One Directions: You have booked airline tickets for your customers. But when you arrive at the airport, you are informed that all the planes at the Airport were grounded by fog. What would you say to your customers and what would you do? Reference Key Sentences I’m sorry to tell you that the flight I have booked for you has been delayed because of fog. 很抱歉，我为您预订的航班因为浓雾而延误了。 The fog held up the flight for 40 minutes. 浓雾使航班延误了40分钟。 The flight from Beijing to Shanghai was delayed for 2 hours. 背景至上海航班延误时间长达2个小时。 Presentation Two Directions: The seller has lowered the price, but you think that the price is still too high. How would you talk ove