商务英语写作课件杨晓斌编著 ISBN9787811343311Section 11 接单生产Orders and Their Fulfillment.ppt

Section 11 接单生产Orders and Their Fulfillment I. 要点概述Main Points 1. What is an order? 1. What is an order? In business or commerce, an order is a stated intention, either spoken or written, to engage in a commercial transaction for specific products or services. From a buyer’s point of view it expresses the intention to buy and is called a purchase order. From a seller’s point of view it expresses the intention to sell and is referred to as a sales order. When the purchase order of the buyer and the sales order of the seller agree, the orders become a contract between the buyer and seller. The agreement to buy and sell is a form of contract. The main concern for commercial orders is that there must be agreement, offer and acceptance, for the order to be a contract. Prior to this, there is often a request for quotation, request for bid, sales quotation, or sales bid. Quotations are non-binding and part of the negotiation process. Once an agreement or contract is in place, businesses record these as confirmed purchase orders and confirmed sales order 2. How do the customers place an order? Before placing an order, customers often choose the item that they would like to purchase. For example, some foreign customers start importing goods from China by finding the best distributor and they may try online marketplaces such as China’s giant A, which is a giant collection of small to large businesses offering every product imaginable. Then they write down the exact item number, the page number and the exact description of the item or the title of the item. Then they will either call your sales representative or go online and place the order. Nowadays, if they go online, they need to register to be a member and through clicking on shop by brochure. They click on the add-to bag button to finish ordering and print the conformation number presented on the web page. 3. How do you fulfill an order? We are always trying to fulfill the order as soon as it is placed. First you