对外经贸英语函电第四版课件王乃彦 ISBN9787811343946 PPT 89章教参pptC9L50.pptVIP

 * CHAPTER NINE COMPLAINTS AND CLAIMS Lesson 50 (A) Complaining of Short Delivery (B) An Adjustment Made by the Shipping Company I. About the letter: Letter A was written to the Shipping Company by the shipper. It complains of a short delivery of two cases. From this letter we can see that it is important to make sure of everything before making a complaint. The key to success is to be thorough-going in establishing and proving facts. Letter B is a reply to the previous letter. It is an adjustment made by the shipping company. After investigation, the writer finds the shippers’ complaint justified. He than admits it readily, expresses his regret and promises to put it right. II. Additional notes: 1. complaint n. 不满，抱怨，申诉 complaints and claims 抱怨和索赔，申诉与索赔 lodge/make/lay a complaint against sb. 对某人提出申诉，控告某人 Any complaint about the quality of the products should be lodged within 15 days after their arrival. 任何有关该产品质量方面的申诉应在货物到达后十五天内提出。 Frequent complaints have been received from our customers to the effect that pens leak and will not write without blotting. 我方客户常常抱怨这些钢笔漏水，一写字便玷污纸张。 complain v. 表示不满，抱怨，申诉，后接介词of或about，也可接that引起的从句。 Our end-users are complaining of/about the inferior quality against us. 我方客户正就低劣品质向我方提出抱怨。 We regret to have to complain that you have not yet delivered the goods ordered one month ago. 你方还没有交付一个月前订购的货物，对此我们不得不提出意见。 2. over-carry v. 越载，超载 over- （前缀）过多，超过 此前缀应用广泛，多用于名词、动词及形容词之前。外贸中过去分词前加over的不少，但应注意他们有时是一个词，如overdue, overlanded；有时中间用连字符，如over-invoiced；有时甚至写成两个词，如over delivered。 3. depart v. 走开；（船只）离开 We departed for Shanghai at 2:00 p.m. 我们下午两点动身前往上海。 As the only direct steamer which calls at our port once a month has just departed, the goods can only be shipped next month. 由于一个月停靠一次我港的唯一一艘直达轮已于一个月前离开，货物只能下个月发运。 departure n. 1) 离开，（船只）启航，离港 2) 违反，背离（常接from sth.） The first available steamer is scheduled for departure on August 10. 第一艘便轮定于8月10日启航。 The new concept is a gross departure from