旅游英语课件tourism englishppt 13 16旅游英语Unit14.ppt

Unit Fourteen Emergencies Emergencies Words and expressions: 1. register v. 记录,登记 2. property n. 财产 3. specify v. 明确说明,叙述,详细说明 4. exterior adj. 外部的,外在的,表面的 5. reimbursement n. 偿还(偿付,赔偿),报销 6. lodge vt. 提出 7. minimize v. 将...减到最少 What’s more, the guide should also write down the address and phone number of the airline office and of the lost-and-found office at the airport, as well as the name of the person in charge. In this way, the guide can keep contact with the people concerned, for information during the travel. To the limit specified by the regulations of the airline company, the passengers who lost the luggage may buy some daily necessities and submit receipts for reimbursement. If the luggage is still not found before the tourist leaves the present stop, the guide should inform the airline company of the address and phone number of the next stop, and help the tourist to lodge a claim against the airline company. When is a tourist’s luggage most likely to get lost at the present stop? What measure should a tour guide take to avoid its occurrence? Luggage is most likely to get lost during delivery from the airport to the hotel. Those providing transport and the porter should be held responsible for the lost. The following measures are to be taken to minimize and prevent the loss of luggage: a. To minimize the loss of luggage, the guide should sort out and count the luggage upon the group’s arrival at the airport or train station before turning it over to the porter. b. Then, if the tourists cannot find their luggage after checking in at the hotel, the loss may have occurred on the way, or the porter has sent the luggage to the wrong rooms. The local guide, along with the national guide, the tour leader or the porter of the hotel should help the tourist look for the luggage. c. The guide should offer an apology t