点击职业英语 旅游英语学生频道2UNIT13.ppt

UNIT 13Hold the line, please. Hold the line, please. GOALS ? Starting and ending calls ? Directing calls ? Giving information Contents First Steps Look at the jobs. Write some common telephone requests that people in these jobs would receive. First Steps First Steps Write different ways for a front desk clerk to answer the phone and end a call. Listening Strategies You will hear four conversations between staff and customers. Which staff are the customers talking to? Number the staff in the order of the conversations. Listening Strategies Listen again and write True(T) or False(F). Correct the false sentences. Listening Strategies 1. W1: I’d like you to check the price of a ticket, please. M1: Certainly, ma’am. Where would you like to go? W1: I want to know how much a round-trip ticket is from Istanbul to Jamaica. M1: Okay. I’ll transfer you to international reservations. Please hold the line. Listening Strategies 2. M2: Hello. La Bleu Restaurant. Donald speaking. How may I help you? W2: I’d like to make a reservation for lunch today, please. M2: Certainly. How many people, ma’am? W2: There’ll be nine of us. Can we have a table outside, please? M2: One moment, please. Let me check to see what’s available. Listening Strategies 3. M3: Ocean Side Hotel. Jordan Jacobs speaking. How may I help you? M4: I’m phoning to see if Jerry McDonald has checked in yet. M3: Would you repeat that name, please. M4: McDonald. Jerry McDonald. M3: One moment, please. Yes, he arrived today. Would you like me to put you through to his room number? M4: Yes, thanks very much. Listening Strategies 4. M5: Room Service. Good evening. W3: Hello. This is Betty Green in room 14. I ordered some food half an hour ago but it hasn’t arrived yet. M5: Did you order a cheeseburger and fries, ma’am? W3: Yes, that’s right, and it was half