点击职业英语 文秘英语5.ppt

Talking Point Activity 7 Talk about the history of the telephone . Work in pairs. Student A looks at Information Card A while student B at Information Card B. Student A asks student B questions using the question words in the brackets by completing the missing information of Information Card A. Example: Student A: When was Alexander Graham Bell born? Student B: Alexander Graham Bell was born in 1847. Talking Point Activity 7 Talk about the history of the telephone . Talking Point Activity 7 Talk about the history of the telephone . Talking Point Activity 8 As the secretary of the after-sales department of Emily Clothing Company, you are going to handle complaints from customers. Search the Internet for information about complaint handling. Use the information you get and your own ideas, switch playing the role of secretary and customer with your partner and role-play with the help of the following expressions. Talking Point Activity 8 As secretary of the after- sales department, keep in mind the following points regarding follow-up calls: ● Initiate the call. ● Listen to the caller patiently. ● Keep a polite tone throughout the call. ● Try to solve any complaints. ● End the call politely. Talking Point Activity 8 Conducting a Project Activity 9 Making calls Make and answer calls according to the project instructions. About the Project 　　In this project, you will go through the process of making and receiving a call. The task is divided into four steps. Step one focuses on planning the call. Step two demonstrates your ability to make an inquiry call and take notes. Step three involves your report to the manager. In step four you complete a project evaluation. Task Description 　　You are the secretary to the general manager of Emily Clothing Limited Company (a clothing manufacturer). A group of clients are visiting your company. You are required to arrange the clients’ accommodations. Please make several calls to inquire about prices for suitable hotels. A telephone