大学核心商务英语读写教程2课件李世琴 左静霞978 7 81134 884 2第2册7单元教参.ppt

OBJECTIVES Text A Rules For Good Customer Service 1. Background Information 2. Introduction to the Text 3. Business Terms 4. Words and Expressions 5. Notes to the Text 1. Background Information 2. Introduction to the Text 2. Introduction to the Text 3. Business Terms 4. Words and Expressions 4. Words and Expressions 4. Words and Expressions 4. Words and Expressions 5. Notes to the Text 5. Notes to the Text Text B How to Turn Customer Complaints into Opportunities 1. Background Information 2. Introduction to the Text 3. Business Terms 4. Words and Expressions 5. Notes to the Text 1. Background Information 2. Introduction to the Text 2. Introduction to the Text 3. Business Terms 4. Words and Expressions 4. Words and Expressions 4. Words and Expressions 4. Words and Expressions 5. Notes to the Text 5. Notes to the Text Text C Rules For Good Customer Service 1. Background Information 2. Introduction to the Text 3. Business Terms 4. Words and Expressions 5. Notes to the Text 1. Background Information 2. Introduction to the Text 2. Introduction to the Text 3. Business Terms 4. Words and Expressions 4. Words and Expressions 4. Words and Expressions 4. Words and Expressions 5. Notes to the Text 5. Notes to the Text Meaning Example better or greater in ability, quality or quantity This pair of shoes is superior to that one. 这双鞋比那双好。 2.superior/??????????/ adj. Meaning Example blow it You can not go? Well, that screws up everything! 你不能去？噢！那会把事情搞得一团糟。 3. screw up Meaning Example be easy to do/have a trend to do A man apt to promise is apt to forget. 易于许诺的人也易于忘记。 4. apt to * LOGO UNIT SEVENCUSTOMER SERVICE detailed explanation of Text A 2 detailed explanation of Text C 4 detailed explanation of Text B 3 3 background information 3 1 Good customer service is the lifeblood of any business. The business needs handling customer’s complaints professionally. They should be more patient with the customers rather than see them as trouble maker