新编外贸英语教程第二版课件廖瑛主编 ISBN9787811343847Lesson 25 Claims and Settlement.pptVIP

Lesson 25 Claims and Settlement (索赔与理赔) The Important New Words 1. soil ?[????] v. 弄脏，弄污 2. water-stained a. 有水迹的 3. head office 总公司，总部 4. at a loss 困惑，不知所措 5. testimony ?[??????????] n. 证书，证明 6. inadequate [??????????] a. 不妥当的 7. bale ［????］n. 包 8. salvage [????????] v. 利用，营救，抢救 ● Notes to the Conversation Oral Drills ① to be rather a problem＝to be quite a problem 相当（十分） 麻烦（重要，特殊……）的事 ② carrier’s house　n. 货运公司仓库 表示“仓库”的词语还有： warehouse n. 货栈，仓库 depot n. 仓库，兵站；车站，航空站 godown n. （亚洲某些地方的）仓库，货栈 storage n. 贮存库，仓库，货栈 与“仓库”有关的常用外贸术语有： ex warehouse 仓库交货 ex store 仓库交货价 ex warehouse terms 仓库交货条件 godown delivery order 仓库提货单 warehouse receipt 仓库收据 ③ improper handling 不适当的搬运（装卸） ④ surveyor’s report 检验报告 ⑤ sth. occur to sb. 某人想到某事（某事被某人想到） ● Background Briefing Analyze and translate the following sentence: If a complaint or claim has to be made by the buyer, the matter should be investigated and these details should be laid before the party charged. Sometimes, a reference to the previously satisfactory deliveries and services may help to win more sympathetic consideration of the present complaint or claim. 如果买方提出索赔，必须对有关问题进行详细调查，并将详情告知卖方。有时也应提起以往卖方满意的交货和服务，这样会有助于赢得对方的同情，考虑买方现在提出的投诉和索赔。 ● Situational Conversation Ⅱ. Complete the Following Dialogues: The teacher assigns (Student) A B to make dialogue. e.g. A: I’d like to talk with you about the quality of canned tangerine of 4 000 cans. We are lodging a claim for inferior quality. B: (这批货物装运前是经过长沙商检局检验的。请问货物不合格的确切原因是什么？你们有什么证据吗？) The goods had been inspected by Changsha Commodity Inspection Bureau before shipment. Could you tell us the exact cause of the inferior quality of the goods? Have you any evidence? Oral Drills Ⅰ. Comprehension of the Situational Conversation: The teacher assigns (Student)A to ask (Student)B a question according to Oral Drill Ⅰ e.g. A: What problem will Mr. Brown talk about with Mr. Zh