PPT立体图形模板.ppt

Presentation Title 基础网络架构 实时通讯系统 邮件系统 视频会议系统 OA SFA WEB ERP 易用性 安全性 信息化 网络中的记录线路 交叉路口的交通指挥系统 巡警或者交警 门卫 网络安全设备 边界设备 网络线路 交换路由设备 ??? ???? ?? ????? ?????? ??? ? ???? ???? ?? ????? ?-?? ?? ?????? ???? ?? e-Supply chain Management e-Customer Relationship Management E-biz transformation System e-Business Perspective Month 2010 Presentation Title Page * Mailing Business SCM e- Automation PABX e-Market ERP MES IBS EDMS Group D GW HRM PRM DW IRM KMS EIP WCMS RMS ERM e-IPS e-Fax e-Search e-CTI e-Community Employee Customer eBiz Solution analysis _CRM CRM : Customer Relationship Management e-CRM CRM Month 2010 Presentation Title Page * ???? ???? ???? CRM ???? ????? : ??? ?? ??? ???? ??? ?? ?? ???? : ?? ??? ?? ???? ?? ?? ?? ?? eBiz Strategy eBiz Operation eBiz Consulting eBiz Building eBiz total service Planning Contents Solution Marketing Month 2010 Presentation Title Page * eBiz Solution analysis _CRM Analytical CRM Collaborative CRM Operational CRM Data Warehousing Integration ??CRM? ??? ?????? ?? ??? ??? ???? ??? ??? ??? ??? ?? ??? Customer Customer Customer Customer Customer Customer ???? ??? ??? ??? ????? ??? ???? ?????? ????? ???? ??? ???? ?? e-CRM Service Sales CRM Data Warehousing/Integration SMS Channel Web FAX Channel eMail Channel Web Site Channel Post channel Consumer Investor Purchaser Analyst The press Club ??? ???? ???? Marketing Customer Interaction Platforms Interaction Management Infrastructure Customer A Customer B Customer C Supplier A Supplier B Supplier C 55% 15% 20% 10% Internet Area BSP Area SI Area NI Area ?? ??? ?? ???? 46% 22% 19% CEO? ?? ??? ?? ?? ?? ?? ??? ?? ???? ??? ?? ??? ?? ?? ?? ?? ??? ?? ?? ?? 7% 6% 1 ?? ??? 2 ?? ??? ?? 3 ??? ?? 4 ?? / ? ?? 5 ?? Restructuring 6 ??? ???? 7 ???(Globalization) 8 ??? ?? 9 ????(Geopolitical) ?? ? ? 1 ???? ?? 2 ?? ??? 3 ????? ???? ?? 4 ?? ?? 5 ??? ?? 6 ??? ?? 7 ?? Restructuring 8 ???(Globalization) 9 ????? ????? ?? (Value-Added Supplier Relationships) ? ? Pu