手袋厂质量手册(中英文).doc

深圳培训网 质量手册 QUALITY MANUAL 修订 日期 修订 单号 修订内容摘要 页次 版次 修订 审核 批准 2011/03/30 / 系统文件新制定 4 A/0 / / / 更多免费资料下载请进： http://55 好好学习社区 批准： 审核： 编制： 质量手册 QUALITY MANUAL 范围Scope 产品范围Product scope 手袋及其它缝纫制品。 Bags and other sewing products. 场所范围Location scope 删节说明Cancellation 本手册 “第7.3条---设计和开发”只适用于xxxxx,不适用于xx . The elements “7.3 design and development” is only applicable for xxxL but not applicable for xx. 因为xx依据xxxxx的样板、技术图纸进行制作样板, 在样板得到xxxxx的承认之后进行产品生产, 故本要素不适用于xxxxx. The cause of not applicable: because xx carries out sample making based on benchmarking samples or specification provided by xx, and xx commence mass production only after sample has been approved by xxx 引用标准Normative reference 《ISO9000: 2005质量管理体系—基础和术语》 ISO9000: 2005 Quality Management System---Fundamentals and vocabulary 《ISO9001: 2008质量管理体系---要求》 ISO9001: 2008 Quality Management System---Requirements 术语和定义Terms 质量Quality 一组固有特性满足要求的程度. Degree to which a set of inherent characteristics fulfills requirements 注1: 术语“质量”可使用形容词如差、好或优秀来修饰 Note 1: the term “quality” can be used with adjectives such as poor, good or excellent 注2: “固有的”(其反义是“赋予的”)就是指在某事或某物中本来就有的, 尤其是那种永久的特性 Note 2: “Inherent”, as opposed to “assigned”, means existing in something, especially as a permanent characteristics 顾客满意Customer satisfaction 顾客对其要求已被满足的程度的感受 Customer’s perception of the degree to which the customer’s requirements have been fulfilled 注1: 顾客投诉是一种满意程度低的最常见的表达方式, 但没有投诉并不一定表明顾客很满意 Note 1: customer complaint are a common indicator of low customer satisfaction but their absence dose not necessarily imply high customer satisfaction 注2: 即使规定的顾客要求符合顾客的愿望并得到满足, 也不一定确保顾客很满意 Note 2: even when customer’s requirements have been agreed with the customer and fulfilled, this does not necessarily ensure high customer satisfaction 顾客Customer 接受产品的组织或个人 Organization or person that receives a product 供应商/供方Supplier 提供产品的组织或个人 Organization or person that provides a product 过程Process 一组将输入转化为输出的相互关联或相互作用的活动 Set