保安员培训手册.doc

金碧物业银川分公司 PAGE PAGE 1 目录 恒大集团简介···································································· 2 保安员工作守则························································· 4 保安员工作须知·························································· 4 保安员应具备的职业道德和素质············································ 5 保安人员应具备的礼仪···················································· 6 第二章 保安员应知应会·························································· 9 第一节 保安员交接班管理规程···················································· 9 保安员值班制度·························································· 9 请销假制度······························································ 10 工具、资产、装备管理制度················································ 11 保安部学习训练制度······················································ 12 必威体育官网网址制度································································ 13 停车场管理标准作业规程·················································· 14 礼貌服务用语···························································· 15 法律法规及基本知识······················································ 16 日常问题的处理方法······················································ 18 第三章 消防安全知识···························································· 22 第一节 消防安全基本知识························································ 22 第二节 火警、火灾应急处理程序·················································· 24 第四章 保安部岗位职责·························································· 26 第五章 应急方案································································ 32 第六章 保安部接待规范·························································· 37 第七章 保安宿舍管理···························································· 39 第八章 保安员考核标准·························································· 40 附件一：领导团队································································ 44 附件二：公司领导车牌号码························································ 45 附件三：恒大地产下属单位、地区公司、实业集团···································· 46 恒大地产集团简介 恒大地产集团（香港联合交易所股票代码：3333）是集房地产规划设计、开发建设、物业管理于一体的现代化大型房地产综合企业。公司于200