百安居企业文化.ppt

企业文化 * * 艾伦·麦克阿瑟 Rebuilding Values 重塑价值观 Our VALUES need Actions, not Slogans! 价值观需要实际行动，并非口号！ 相互尊重 RESPECT FOR PEOPLE 既要态度，又要行为； 既要倾听，又要反馈； 是所有人之间的平等相待，而不是上下有别的等级尊卑； 是实质而真诚的，不是形式而虚伪的； 尊重他人是好的，能够通过帮助他人赢得尊重则更好。 在态度上表现出来是好的，能发自内心则更好。 We Value means both Attitude and Behavior. needs both Listening and giving Feedback. It is the Equality between each other, not the Hierarchy between superiors and subordinates. It is essentially Sincere, not superficially Hypocritical. It is good to Respect others, and even better to win respect by Helping others. Good to show respect from Face; better to demonstrate from the Heart. 求效务实 DOWN TO EARTH We Value 既要动脑，又要动手； 既要达到结果，又要关注过程； 是一切从实际出发，不是空喊口号； 是指负责任，不是各扫门前雪； 有效率固然好，有效果则更好。 好的是有愿景，更好的是要坚持和实现。 needs both Thinking and Hands-on working. means both delivering Result and focusing on Process. is not Empty Slogan, but to Walk the Talk. is not Caring own Business, but to take the Entire Responsibility. Being Simple is good, being Effective is better. Good to have a Vision, better to Insist in and Realize it. 勇挑重担 CAN DO We Value 既需要激情，又需要韧性； 既要有胆识，又要讲策略； 是敢于承担责任，不是推卸逃避； 是我要做，而非要我做； 能作出个人承诺很棒，能激励同事一起勇挑重担则更棒。 勇挑重担好，把事情做对则更好。 requires both Passion and Perseverance. is equipped with both Courage and Strategy. is Ownership and Accountability; is not “Passing the buck”. Is Voluntary, not Forced. Individual Ownership is good, Engaging others is better. Can Do is good, doing things Correct is even better. 顾客至上 CUSTOMER DRIVEN We Value 既需要热情，又需要专业； 既要有服务意识，又要有专业技能； 是主动引导，而非被动服务； 顾客至上是一种行为习惯，不是一项规章制度； 能满足顾客需求是好的，能超越顾客期望则更好。 尊重顾客是好的，能赢得顾客忠诚度则更好。 is both Passionate and Professional. means both Service attitude, and Professional Skills. is to serve our customers Proactively, not Passively. is a Behavior Habit, not a Rule and Regulation. is good to Meet customer expectations, better to go Beyond them. is good to Respect customers, better to win customer’s Loyalty. 积极进取 STRIVING TO BE BETTER We Value 既要埋头拉车，又要抬头看路； 既要看到问题，又要积极解决问题