酒店专业术语.pptx

酒店专业术语;Advanced Deposit 订金 Advanced Payment 预付金、押金 Amenity 致意品 Arrival 到店 Average Daily Room Rate （A.D.R） 平均房价 Block 预告锁房 Cancellation 取消订房 Check-In 入住登记 Check-Out 退房结账 Late check-out 延迟退房 Complimentary Room 免费房（总经理特批）COMP ;Confirmation 确认函 Connecting 连通房 Adjoining room 相邻房 Corporate Rate 公司合同价 Credit card 信用卡 Expected Departure Date 预离日期 Double Sale 双重出售 Early Arrival 提前抵达 Extension 续住 Extra bed 加床;Room Reservation Forecast 订房预计 Guest Folio 客人账单 House Use Room 酒店自用房 Housekeeping report 管家部报表 Room Discrepancy 房态差异 Log Book 交班本 Net Rate 净价（不含服务费） Out of order 维修房 Out of Inventory 非卖房 Package 包价（住房包餐） ;Permanent Room 长包房 （long-staying room） Rack Rate 门市价、挂牌价 Register 登记 Register card 登记卡 Room Change 换房 Room Rate 房价 Rooming List 住客名单 Room Type 房型 Travel Agent 旅行社 Upgrade 升级 Vacant Room 空房 VIP 贵宾 Voucher 凭证;Walk-in 敲门客（无预约） Free Individual Tourist (F.I.T) 散客 G.R.P 团队入住 ;A．S．A．P．(As Soon As Possible) 尽早 C．O．D．(Cash Payment on Departure) 离旅馆时现付 C．I．A．(Cash In Advance) 预付 D．N．A．[Do Not Arrive(No---Show)] 客人未到 F．I．T．(Foreign Individual Traveler)外国零星散客 O．O．O．(Out Of Order)坏房O．N．O．(One Night Only)只住一夜 P．I．A．(Paid In Advance)已预付 S．O．P．(Standard Operation Procedure)标准处理手续 ;Room Type;Room Type;总统套房 Presidential Suite 商务套房 Business Suite 复式套房 Duplex 别墅 Villa 公寓 Apartment 园景房 Garden View room 城景房 City view room 湖景房 Lake view room 海景房 Sea view room ;1 Advanced Deposit 2 Advanced Payment 3 Amenity 4 Arrival 5 Average Daily Room Rate （A.D.R） 6 Block 7 Cancellation 8 Check-In 9 Check-Out 10 Late check-out 11 Complimentary Room (COMP) ;12 Confirmation 13 Connecting 14 Adjoining room 15 Corporate Rate 16 Credit card 17 Expected Departure Date 18 Double Sale 19 Early Arrival 20 Extension 21 Extra bed;22 Room Reservation Forecast 23 Guest Folio 24 House Use Room 25 Housekeeping report 26 Room Discrepancy 27 Log Book 28 Net Rate 29 Out of order 30 Out of Inventory 31 Package ;32 Permanent Room （long-staying room） 33 Rack Rate 34 Register 35 Register card 36 Room Change 37 Room