书信模拟题一道投诉信的回信.doc

考过投诉信和建议信，却没有考过对投诉信的回信。这封信可以稍微看看，当作对套路和对新题目的熟悉。管他几路来，我只一路去。 题目:你是负责网上书店服务的,最近收到很多投诉网上销售服务的信件.写一封信给这些投诉者: 1 ? 理解他们的投诉并表示歉意 2 ? 指出改善服务的措施3 ? 表示对他们的感谢??? FC分析: 三段写法十分明显, 第一段根据提纲,第一句写背景:理解投诉,第二句写目的:我写这个信就是为了道歉的(当然可以加一句自我介绍,放最前面) 第二段措施,虚拟自身或者前因后果,2-3点展开 第三段 可以写感谢+问题留言 ? Dear sir or madam, As the manager of the on-line book service, I can understand your complaints owing to our?work which is not satisfactory /far from satisfying. （I can understand your complaints owing to our unsatisfactory/unsatisfying service或者because our service is far from satisfactory）Therefore, I am writing this letter for the purpose of expressing my apology. 或者:As the manager of the on-line book service, I am writing this letter to apologize for our insufficient job. Hopefully you can understand it. To improve the situation, we would take the following actions. 或:We would take actions to improve the situation, and the details are listed as follows. 或：I would be grateful if you would take the following explanation into consideration. On the one hand, since many of you have expressed that our service does not cover sports especially NBA, we would immediately expand our book list by adding some basketball magazines such as HOOPCHINA and KOBE. On the other hand, we would take effective and efficient measures to shorten our delivery time. (或:we would take effective and efficient measures?so that you can receive our books?more quickly).一点是增加书的种类,二是加快发送速度. 还可以写的方面,如:提高书的质量, 简化服务程序,让更多的人可以享受服务, 价格更优惠,等等 ? I would like to express my gratitude for your attention to my letter. If you have any questions or suggestions concerning our service, please do not hesitate to contact me. 或: I am most appreciative of your attention to my letter. In addition,?let me?apologize for?any inconveniences we have caused. ? 主题：今年关于大热的三类小作文：投诉信，投诉信的回信和摘要 1。 投诉信 你去参加某公司面试，被面试官羞辱，写信给他老板投诉他 1）写信目的 2）投诉原因 3）提出解决措施 分析：所有信件的中间段是必须要自己结合实际合理联想的，如果这都有模板，中国考研可以取消了 范文：FC按照全用高中单词写的弱智版 Dear President/Dear sir,/To whom it may concern,