课件：D员工个人发展计划.ppt

Leadership Competencies领导能力 Team Focused: Leading and Developing People “Working together effectively to meet business goals faster” Level Summary How we behave Hotel Employee Corporate Band 8 Develops self, and gives clear directions as needed Tells people what they need to do where appropriate, in a helpful way that doesn’t dent their confidence Trusts people: Expects people to follow appropriate instructions without needing a lot of supervision; role models how to do it Gives constructive, helpful feedback on what people are doing and how to improve; doesn’t turn a blind eye to colleague performance that isn’t good enough and applies the same standard to self Looks for opportunities to develop own skills and welcomes guidance and feedback on how to do this Hotel Supervisor Corporate Band 7 Explains shows what to do and why Communicates goals and objectives and makes links with organizational goals Assigns tasks, setting clear, specific performance expectations, objectives, standards, and accountability Shows people what’s the right and wrong way to do things, showing what ‘good’ performance looks like Reinforces this by regularly recognizing and praising people for a job well done, and helping them improve when a job is not well done Hotel GMs 1/2 Hotel Exec teams and department heads Corporate Bands 5/6 Encourages input from the team Asks for and considers the input of others in decisions that affect them Considers others’ capabilities and potential when assigning activities and projects Holds self and others accountable for achieving results: establishes specific and efficient follow-up mechanisms to track progress Provides specific and constructive feedback when results are not up to expectations, without denting people’s confidence Reinforces performance by regularly recognizing and praising individuals and the team for a job well done Helps others develop their skills, using the learning principle of ‘tell me, I forget, show me, I remember,