角色认知与转化.PPT

Role Cognition and Change 角色的认知与转换 Timings准时 Notes / Handouts 笔记/资料 No Phones 手机静音 Listening 用心倾听 Empty Cup Mindset 空杯心理 Bulb Learning Method “电灯泡”式学习法 Name and department 姓名和部门 How long you have worked as a supervisor /manager 担任现在的职位有多久 What are your strengths concerning leadership 你作为领导者/员工的三个优点 What are your development needs concerning leadership 你作为领导者/员工的三个改进点 Ice Breaker 打破沉默 Group Assignment 分组讨论(10 Min) 十分钟 Think of an effective and successful supervisor or captain 回想一位有效和成功的主管/领班 Identify characteristics that made supervisor/ captain successful 有效和成功的主管/领班的特征 Discuss and flipchart responses 展开小组讨论— 将答案记在翻页板上 Prepare to report out 做好汇报的准备 Success Characteristics有效和成功的主管/领班的特征 Makes decisions that affect associates in a fair and consistent manner 涉及员工的决策公正一致 Has a positive attitude 积极态度 Finds great associates – trains them on how to do their job 发现优秀员工-加以培训 Offers career development opportunities/assistance 提供职业发展机会 Good communicators – provides adequate information up and down the organization 沟通行家-信息上通下达 Works to build and maintain positive relationships with their associates 建立和维护与员工的良好关系 Good teachers – a coach 好老师兼教练 Works to build a high performing team 打造卓越团队 Good role models – models good behavior 以身作则 Program Overview Essential Skills 管理者必备技能课程概览 Role Cognition and Change 角色的认知与转换 Positive Attitude 拥有积极的心态 Communicating for Success 为成功而沟通 Effective Interviewing 有效面试 Training Developing Your Associates 培训及发展您的下属 Coaching for Great Performance 有效辅导与激励下属 Building Top Performing Team 建设高绩效的团队 Performance Appraisals 表现评估：回顾过去，计划未来 Effective Conflict Management 有效处理冲突 Time Management 时间管理 Effective Daily Meetings 高效率的日常会议 12. Goal Setting: Actions Accomplish 设定目标：采取成功的行动 13. Your Career and You 您的事业和您 14. Stress Management 压力管理 Learning Objectives课 程 目 的 Define your role by listing three characteristics of a good supervisor or manager 优秀领导者的三项特征 Identify and describe at least three strat