美国公共图书馆服务.ppt

* New York Public Library * Library of Congress * Cerritos Public Library Children’s Room Adults – parents, professionals, alumni groups, organizations * 受監禁者服務 * * * * Church and temple libraries * Clubs – Boy Scouts, Lions, Rotary, AAUW * 圖書館网站出版物 Library webpage publishing * Library Journal 2010 survey * Joplin (MO) Public Library charges for exam proctoring and notary services, Baltimore Public Library (and several other libraries) charge a service fee for issuing annual licenses and permits for cats and dogs. * * 圖書館顧客 Customers 兒童 Children 青少年人 Teens 大學生 College Students 成人 Adults 耆英 Older Adults 殘障人士 Disabled 脫離文盲的新學生 Functional Illiterates, New Learners 受監禁者 Incarcerated 學校 Schools 社會團體 Organizations 媒體 Media 脫離文盲的新學生 Functional Illiterates, New Learners Start with a Story A Project of the Alameda County Library, Father’s Day At Glenn Dyer Jail 顧客調查Needs Assessment - 統計資料 Statistics (Census, School District Reports) - 顧客建議 User Comments /Suggestions 图书馆主管资格能力确认 Core Competency of library manager 领导 Leadership 人事 Personnel management 策划管理 Planning and organizational skills 资源 运用 Resource management 思考能力 Critical thinking 顾客服务 Customer service 沟通能力 Communication 專業館員职责 Librarians 精選 Select 文獻採購 Acquire 組織 Organize and give access 保藏 Preserve and conserve 協助顧客 Assist library users 教學 Instruct library users 行政工作 Administer and manage library resources, services and programs 專業館員资格能力确认Core Competency for Librarian 提倡 拥护 Advocacy 活动节目 Programming 知讯服务 Reference and Readers’ Advisory 资源管理 Collection Management 顾客服务 Customer Service 沟通能力 Communication 提倡推广图书馆Advocacy and Outreach 民选代表 Legislative Day and Legislators 附近大学 Local Colleges and Universities 校区 School Districts 中小学校 Local Schools 商会 Chamber of Commerce 文化艺术团体 Arts and Cultural Groups 提倡推广图书馆Advocacy and Outreach 社会服务组