酒店礼貌英语Courtesy English.ppt

Courtesy English 礼貌英语 Madam Farewell How to greet guest怎么和客人打招呼 When 时间 Who 对象 How 招呼方式 When to say何时说... Good Morning : 12pm to 12am早上好(早安) Good Afternoon : 12am to 6pm下午好(午安) Good Evening : 6pm to 12pm晚上好(晚安) “Good Day” “Good Night“...指的是… “再见”和“晚安”(睡前) First Name Last Name名与姓 If the guest’s full name is David Beckham, we call him “Mr Beckham”.使用称谓 - 称呼客人的姓而不是名。如客人全名为大卫贝克汉姆，应称“贝克汉姆先生”而不是“大卫先生”。 When you see a Frequent Guest...当看到一位常客时... Good Morning 早上好 Good Afternoon 下午好 Good Evening 晚上好Mr /Mrs.LeeLee 李先生/ 女士 How are you today? 今天好吗？ Welcome back! 欢迎回来 Good to see you again! 真高兴再次看到您! Goodbye, Sir/ Madam/ Guest name. See you again, Sir/ Madam/ Guest name. Goodbye and have a nice trip, Sir/ Madam.(中文是：祝您旅途愉快！) “Thank you, Sir/ Madam/ Mr. Lee” 谢谢您, 先生/女士/客人的姓 Responding to Thanks回应客人的感谢... －“You are welcome, Sir/ Madam/ Guest Name.” －“It’s my pleasure, Sir/ Madam/ Guest Name.” (中文: 不客气, 先生/女士/客人的姓) When escorting the guest指引客人... This way, please 这边,请! After you, Sir/ Madam / Guest Name.” 先生/女士, 您先请 Phrases you can use道歉时，您可以说... offer help 提供帮助时... May I help you? What can I do for you? Im always at your service 请问有什么可以帮您吗？ 我能为您做什么？ 乐意为您效劳 others 其它.... 赞美客人 You look great/nice today 您今天看上去真棒/真漂亮！ others 其它.... I beg your pardon ——请您再重复一遍 Excuse me /Sorry to disturb you,sir/madam ——劳驾/打扰了,先生/小姐 others 其它.... I hope to see you again soon 我希望很快能再见到您 Thank you for coming,sir.We look forward to seeing you again next time 谢谢您的光临，先生。我们期待着下次再见到您。 Magic Words关键字 Please 请... Certainly 好的！ Thank you 谢谢！ You are welcome 不客气！ Excuse me 不好意思... Avoid these words/ phrases请不要说... Yeah… Yeah… Yeah… You’d better You must OK… OK Sure… Of course! Hi / Hello! I am sorry. I don‘ t understand. I will get my Team leader/ Manager to help you,Mr./Mrs. Lee.对不起，李先生／夫人，我听不懂，我找主管／经理来帮助您． Thank you! Let’s have fun!! 大家一起来！ Greeting Do you know the Chinese term of the same meaning?这些英文该如何用中文来表达？ Pardon Welcome Cert