绿化保洁培训-中海地产物业管理清洁工作培训.pdf

清 洁 培 训 教 材 北京中海物业管理有限公司 目 录 （二）工余休息、就寝规范····································6 （三）宿舍安全规范··········································7 （四）用餐礼仪规范···········································7 （五）集会规范···············································7 （六）员工乘坐电梯规范······································8 第一部分 应知应会 第三节 公司地址及电话 ······································8 第四节 注意事项 ·············································8 第一章 公司企业文化 ········································1 一、工作态度 ·················································8 一、工作宗旨 ·················································1 二、业主投诉 ··················································9 二、质量方针 ·················································1 三、员工意见 ··················································9 三、工作精神 ·················································1 第三章 保洁员服务用语及纪律 ··························· ···9 四、中海品牌 ·················································1 一、保洁员工礼节礼貌规范 ····································9 第二章 员工须知 ·············································2 二、保洁员纪律 ···············································10 第一节 员工守则 ·············································2 一、爱岗敬业，勤奋努