酒店服务英语教学课件作者王丽华chapterⅲ.ppt

Unit 4 Serving Dishes席间服务 G :I dont think Ill have any- appetite for lamb. M :In that case，would you try the grilled veal? It tastes verb good. Of course，itll be on the G :All right. But I want it within 15 minutes. My- train is scheduled to leave in one hour M :OK. Ill inform the kitchen. Professional Routines行业套话 I .Preparing dishes准备上菜 II. Serving dishes席间服务 III. Inquiring guests询问是否满意 IV. Guests complaints顾客投诉 V . Settling complaints解决投诉 上一页 返回 Unit 5 Breakfast, Buffet Fast-food Services早餐、自助餐和快餐 Practical Dialogues青景会话 Dialogue 1 Ordering Breakfast早餐 W=waitress G=Guests W :Good morning，madam. Please take a seat. G :Good morning. Thank you. W :You had a long journey yesterday. Did you sleep well last night G :Yes，I did. Thank you. W :What kind of breakfast would you like，madam? 下一页 返回 Unit 5 Breakfast, Buffet Fast-food Services早餐、自助餐和快餐 G :I want an American breakfast，please. W :Certainly，madam. We a have fresh tomato juice，orange juice，pineapple juice and grape fruit juice. Which one would you prefer G :One tomato juice，please. W :Fine. For bread，would you like soft roll，croissant or toast G :Ill take toast，and corn flake. W :Sure. How would you like the eggs G :An omelets with bacon. W :Yes，madam. Coffee or teak G :Coffee，please. 上一页 下一页 返回 Unit 5 Breakfast, Buffet Fast-food Services早餐、自助餐和快餐 W :OK. Ill bring them to you right away. Dialogue 2 Buffet自助餐 W=waitress G=Guests W :Good evening. How many people are there in your party G :Three. Two adults and one kid. How do you charge W :Forty each for adults，twenty for kids. G :I see. Where can I get the food W :Please pick up a tray，then help yourself to a knife，fork，spoon and a napkin then stand in line. 上一页 下一页 返回 Unit 5 Breakfast, Buffet Fast-food Services早餐、自助餐和快餐 G :Do I need to pay extra for drinks W :Not for soft drinks. But we chai;ge RMB 20 Yuan for each alcohol order. G :Thanks. Dialogue 3