群体行为部分讲义OB-中文.ppt

Improving Political Effectiveness增强政治有效性 Frame arguments in terms of organizational goals用组织目标描述立场 Develop the right image建立正确形象 Gain control of organizational resource掌握资源 Make yourself appear indispensable使自己不可或缺 Be visible可见 Develop powerful allies发展有影响的盟友 Avoid “tainted” members避免暧昧的成员 Support your boss支持老板 Impression Management(IM)印象管理 Conformity附和 Excuses借口 Apologies致歉 Acclamation喝彩 Flattery阿谀 Favors支持 Association联盟 ORGANIZATIONAL BEHAVIOR SCHOOL OF ECONOMICS AND MANAGEMENT TSINGHUA UNIVERSITY GROUP BEHAVIOR群体行为 GROUP CLASSIFICATION群体分类 DEVELOPMENT STAGE OF GROUP群体发展阶段 GROUP BEHAVIOR MODEL群体行为模型 GROUP DECISION-MAKING群体决策 WORK TEAMS AND TEAM TYPES工作团队和类型 TEAM EFFECTIVENESS团队有效性 KEY ROLES IN TEAMS团队中的主要角色 GROUP CLASSIFICATION群体分类 Formal vs. Informal groups正式与非正式群体 Command and Task groups命令和任务群体 Interest and Friendship groups（利益和友谊群体） Why people join groups?（为什么加入群体） security安全 status地位 self-esteem自尊 affiliation联盟 power权力 goal achievement Development Stage of Groups群体发展阶段 Five stage model:五阶段模型 forming形成 storming动荡 norming规范 performing执行 adjourning解体 Punctuated equilibruim model(for temporary groups with deadlines)间断平衡模型 Analyze the group interactions in your organization( an example)研究你所在组织的群体关系 Method used: Sociometry(social network mapping or organizational network analysis)组织网络分析 Questions to ask:1)with whom in your organization would you like to associate in the process of carrying out your job?2) Name several organization members with whom you would like to spend some of your free time? Sociometry( continued) Terms used:social networks社交网络, prescribed vs. Emergent clusters规定与出现的群体, coalitions联盟 vs. Cliques派系, Stars明星-Liaisons联络者-Bridges桥梁-Isolates孤独者 An example of this method-----Bank of America美洲银行的例子 Group Behavior Model(1)群体行为模型 External conditions imposed on the group外部条件 group member resources群体成员资源 group structure群体结构 group processes群体过程 group task群体任务 performance and satisfaction绩效与满意 Group Behavior Model(2) External conditions外部条件(organization’s