第4章 战略质量划(8-9讲).ppt

Chapter Overview概览 战略内容Strategy Content The Importance of Time in Quality Improvement 质量领导力Leadership for Quality 质量和道德Quality and Ethics 质量为战略Quality as a Strategy 质量战略过程Quality Strategy Process 开展质量Deploying Quality (Hoshin Kanri) Does Quality Lead to Better Business Results? 战略内容Strategy Content 质量规划的重要性Importance of Quality Planning Quality improvement is a planned managerial activity. Quality improvement involves identifying potential improvements, prioritizing potential areas for improvement, and planning the implementation of projects and improvements. 战略内容变量Strategy Content Variables Among the strategy content variables we discuss are time, leadership, quality costs, generic strategies, order winners, and quality as a core competency. These outline key considerations when developing a strategic plan. 战略内容变量Strategy Content Variables Time Leadership Ethics Quality costs Generic strategies Order winners Quality as a core competency 时间的重要性The Importance of Time in Quality Improvement 时间的2个方面Two Aspects of Time 时间The time it takes to achieve business goals as a result of quality. 速度The speed at which companies improve. 相当的时间跨度Studies indicate a significant time lag between the implementation of quality improvement programs and recognizable results. 急不得Management that is looking for a quick fix to long-term problems probably will not be too satisfied with this fact. 领导力Leadership For QualitySlide 1 of 7 领导力Leadership 过程The process by which a leader influences a group to move toward the attainment of superordinate goals. 主要变量A key strategic variable for quality management. 上级目标Superordinate goals Those goals that pertain to achieving a higher end that benefits not just the individual, but the group. Leadership For QualitySlide 2 of 7 权力类型Types of Power Power of expertise Reward power Coercive power Referent power Legitimate power 领导力维度Leadership Dimensions Trait dimension Leader skills Leader behavior Leadership For QualitySlide 3 of 7 Leadership For Quali