创建工作业绩中品意识.ppt

Building Quality Into On-The-Job Performance Increasing demands of technology Components of technology Work areas What is required of people How we learn Focus on doing Job analysis for Homeowner=Tasks Task analysis for Cut Lawn = Procedures Procedures refer to Standard Practices Job analysis Done by a panel of 3-15 job holders or subject matter experts Takes two days of facilitated work Result is Task Matrix Matrix verified by panel Job analysis outcomes Role clarity Job description Education/training requirements Where this job analysis process works Task analysis Done for each task on Task Matrix Uses two SMEs working with atechnical writer Takes approximately one hour per task Result is Structured OJT Guide Structured OJT Guide verified by panel Task analysis outcomes List of procedures Completion criteria Reference to best practices SOJT Guide example page Procedure list outcomes Refined task matrix Clearer job description Better understanding about knowledge and skill requirements Support for on-the-job training SOJT Guide example page Structured OJT Provides a definitive training plan Clarifies expectations Provides a map and current status Occurs with a mentor (subject matter expert, lead or senior person) who has been trained to train others Offers structured guidance and practice in a real-world setting Getting our arms around the job Getting our arms around the job Getting our arms around the job Getting our arms around the job Getting our arms around the job Getting our arms around the job Getting our arms around the job Job analysis tips Points to ponder Stay on the road to “what” Be prepared to respond to workplace problems Pitfalls to avoid Detours to “how” or “who” Traditional skill categories Task analysis tips Points to ponder Choose credible task analysis team members Focus on critical tasks and procedures Pitfall to avoid Insufficient team member support so that they can do the analysis work Structured OJT tips Points to ponder Identify and p