六西格玛管理英文.ppt

Welcome to a presentationon Six SigmaTM;What are your Expectations?;Agenda;Alliance Partnerships;Maset areas of expertise;Demystifying Six Sigma;What does Six Sigma mean to you ?;Six sigma as a statistical term;Normal Distribution;Standard deviation;Six sigam as a statistical term;Six sigma as a quality term;-1.5? Mean +1.5? ;Six sigma as a quality term;Six sigma is a way to change an organizations culture;Definition of defect;Defect are good!;The effects of defects;Welcome toMotorola’sQuality Story;Culture;The nature of culture;There is no such thing as “We’re different”;Functions in a typical organization;The evolution of motorola’s quality culuture;Evolution continues!;1994 Enterprise ISO registtation launched;How many objectives are there in your organization?;Key beliefs– how we will always act ? Constant respect for people ? Uncompromising integrity KEY GOALS– what we must accomplish ? Best in class —People —Markting —Technology —Products:software\hardware and systems —Manufaction —Service ? Increased global market share ? Superior finacical results KEY INITATIVES– how we will do it ? Six sigma quality ? total cycle time reduction ? product manufaction and environmental leadership ? Prfit improvement ?Empowerment for all in a participative Cooperative and creatice workplace;Our fundamental objective;KEY INITATIVES how we will do it;Consistent focus;Creating and managing the Six Sigma quality culture;Sis sigma quality;Product/Service is delivered when promised;Product/service is delivered with no defects;Six sigma quality impoves customer satisfaction;Process cost and defects;Cost/Quality;TDU is the best measure of the over all quality of the process TDU is the independent variable Process yields are dependent upon TDU;Defining a unit;Sigma,a figure of merit;Improvement;Benchmarking;1;Process quality levels may vary widely within a company;Implementation of the six sigma culture;The six-steps design process;C