外贸英语会话课件.ppt

Foreign Trade English Conversation 外贸英语会话 Contents Lesson 1 Meeting Lesson 2 Inquiry and Offer Lesson 3 On Price Lesson 4 Order Lesson 5 Terms of Payment Lesson 6 Time of Shipment Lesson 7 Packing Lesson 8 Insurance Lesson 9 Commodity Inspection Lesson 10 Signing and Execution of the Contract Lesson 11 Complaints Claims and Settlements Lesson 12 Arbitration Lesson 13 Trade Forms Lesson 14 Quota Lesson 15 Import License Lesson 16 Registration of Trademarks Lesson 17 In the Restaurant Lesson 18 Airport departure Introduction As a significant social activity, negotiation is a means of dealing with human relationships and resolving conflicts and has never been non-exist. On the other hand, as a product of social competition, negotiation has got its different meaning and content with the development of the times. Generally speaking, negotiation is a bargaining situation in which two or more players have a common interest to cooperate, but at the same time have conflicting interests over exactly how to share. In other words, the player can mutually benefit from reaching an agreement on an outcome from a set of possible outcomes, but have conflicting interests over the set of outcomes. Lesson 1 Meeting Part I At the airport 1. Business attire 2. conversation Part II Establishments of Business Relations Cultural etiquette in negotiation a.?? Handshakes are vital in social situations The host or the person with the most authority usually initiates the handshake. Make sure your hand is not sweating. A firm and consistent handshake, not too hard though, often gives a good impression. b.?? Eye contact is also crucial when meeting people. Eye contact arouses trust and shows respect for the other person. It also shows confidence and good inter-personal skills. c.????Proper introductions guarantee a good meeting. Always say the name of the most important person first, and the