麦肯锡《供应链管理-流程及绩效》.ppt

Developing An Overview of Supply Chain Performance Metrics This document gives an overview of the different metrics that can be used to measure supply chain performance The Supply Chain CoE’s objective is to define a benchmarking framework capable of: Comparing generic metric performances for use on projects. Capturing further benchmarking data in a consistent format. The London Shop’s task: Develop an overview of the different metrics to measure supply chain performance. Select the most important metrics that can be used across industries. Discuss how the most important metrics link other operational metrics within each stage of the supply chain. Suggest how the supply chain CoE should continue concerning this topic. We used information from several sources during our project Internal and external documents: High level benchmarking framework for supply chain performance (H .Cook): Shop Study (March 1997) accessing information from available experts and past projects. Supply chain benchmarks and best practice (Dow Polyurethane Epoxy April 1995). Supply Chain Benchmark Assessment (March 1997). Supply chain appraisal and benchmarks: (client X September 1997). Discussions with supply chain CoE: Graham Colclough. Andrew Morgan. Lee Sherman. Deborah Huff (Cap McKinsey). Possible data sources CIPS (UK): Purchasing ( Supply Chain). APICS (US): Supply Chain. CAPS (US): Purchasing Supply Chain (US Legal): Research Benchmark Industry Listings (http://www.capsresearch//htm). NAPM (US): Purchasing. Kaiser Associates: Benchmark Specialist Consultant. US University Research: New global initiative (investigating entry opportunities—Bob Ackerman). Performance measurement is an important but complex subject We used a generic supply chain framework as a basis for our analysis . . . . . . and concluded there are three strategic objectives we should focus on when analysing the supply chain We began with a brainstorming session on the key drivers for quality, time and cost Making t