工业工程专业英语Chapter 8 Quality Management.ppt

Chapter 8 Quality Management Unit 1 Quality Standards and Quality Control Unit 2 Quality Management and Quality Cost Unit 1 Quality Standards and Quality Control 1. Definitions of Quality 2. Quality in Manufacturing 3. Quality in Service 4. ISO 9000 Series Standards 5. Rules of Certification to QMS 6. Steps of Certification to QMS Unit 1 Quality Standards and Quality Control 7. Statistic Quality Control 8. Definition of Six Sigma Methodology 9. Key Elements of Six Sigma Methodology 10. Six Sigma in Business 11. Six Sigma in Engineering 12. Quality Control Tools 1. Definitions of Quality The formal definition of quality, standardized by the American National Standards Institute (ANSI) and the American Society for Quality Control (ASQC) in 1978 is the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs. Complete quality includes the 2 aspects: Fitness for use and conformance to specifications. 2. Quality in Manufacturing In manufacturing, quality is an important component of all functions. Product designers must take care to neither overengineer (resulting in inefficient use of a firms resources) nor underengineer products (resulting in poor quality). 3. Quality in Service The most important dimensions of service quality: Time Timelines Completeness Courtesy Consistency Accessibility and convenience Accuracy Responsiveness 4. ISO 9000 Series Standards The ISO 9000 series of quality management standards was developed by the ISO to set international requirements for quality management systems in 1979. The series contains four system standards of varying complexity and completeness and they are: ISO 9001, ISO 9002, ISO 9003 and ISO 9004. 5. Rules of Certification to QMS Certification of a Quality Management System (QMS) to the generic ISO 9001:2000 standard can improve the ability to meet strategic objectives. The following rules should be obeyed: Make su