对相关主题与风险意识的明晰.pdf

Clarity regarding relevant topics Awarness of risks 对相关主题与风险意识的明晰 This I like best about KTQ 我认为KTQ的最大优势 I like the KTQ-Approach because it is simple but not easy. It is collegial and not blaming those who try hard. It looks not only after patients but also at employees. It offers some ready to use management tools. And all hospitals on the good side get the certificate – points are only used to identify where to look at improvements next – in a very balanced approach. KTQ是一种简约而不简单的质量提升工具，利用同事之间平等的横 向访谈方式在肯定个体成就的基础上发挥群体优势，提高医院的全 方位管理质量，不仅仅是关注患者，并且以员工为导向，医院通过 认证后得到的评分是医院对于医疗质量持续改进所得到的认可，是 一种非常平衡的质量提升工具。以上是我一直以来使用KTQ作为医 院质量管理工具的原因。 © KTQ® 2 Quality management in hospitals... 医院的质量管理…… ... is like caring about a vast and beautiful country with some misty parts. The question is always: what is happening there? …就像关心一个巨大而美丽、某些地方却扑朔迷离的国家。问题往 往是：那里发生了什么？ i n n