英语基础模块3unit4.pptxVIP

高 等 教 育 出 版 社高等教育电子音像出版社LEAD-INLISTENING AND SPEAKINGREADINGLANGUAGE IN USEWRITINGUNIT TASKSELF-CHECKWORDS AND EXPRESSIONSLIFE AND CULTURELead-inLead-ineg1Click to add TitleWhen there is something wrong with the goods.21Click to add TitleWhen there is some quality problem.12Click to add TitleWhen people gets the wrong commodity.23Click to add TitleWhen people are not satisfied with the service.Lead-inDiscuss and list.24Click to add TitleWhen the clerk is not polite.15Click to add Titlewhen the goods is delayed.26Click to add TitleWhen the suitcase is damaged traveling by air.Lead-inDiscuss and list.eg1Click to add TitleWhen there is something wrong with the goods.There is something wrong with the alarm of my watch.These leaflets are incorrectly produced.The cameras are badly damaged.This shirt is of the wrong size.Lead-inLook and match.Why does the customer want to return the shirt?2. What does the customer say to complain?Lead-inListen and answer.Because the shirt is of the wrong size.I’d like to have this shirt replaced.Listening and speakingListening and speakingTim went to the shop toListening and speakingListen and complete.have his watch replaced.Listening and speakingListen and tick.Name of the CustomerTimItem□ watch □ alarmProblem□ something wrong with the alarm□ something wrong with the belt of the watch□ other: ______________Time of Purchase□ this week □ last week □ other: _________Solution□ replace □ refund □ other: _________Customer Signature______________TimTim is leaving home.Tim:Mom:Tim:I’ve got to go now. I’ll have to go to the shop before work.What’s the matter?I’ll have to have my watch replaced because there is something wrong with the alarm.Tim is talking to the staff.Staff:Tim:Staff:Tim:Good morning! How can I help you, sir?I bought this watch in your shop but it doesn’t work very well.What is the problem?The alarm doesn’t work and when I took off the watch yesterday, I found it left a green mark on my wrist.Listening and speakingListen