非常好hr绩效仪表盘.doc

The HR Dashboard Developing a Powerful Measure for tracking HR Results Lee Wiersma and Jeffrey Russell Our Objectives 1. Identify the purpose and importance of measuring HR’s effectiveness. 2. Discuss the two types of measures: lagging leading — and how to use each. and 3. Identify the prerequisites for developing an “HR Dashboard” of leading indicators. 4. Describe methods Dashboard. for developing the HR 5. Identify how the HR Dashboard is used to influence HR, HRD, and OD policies and practices. ? 2003, Russell Consulting, Inc. and UW Credit Union Improving Human Performance ? How can HR and HRD professionals move an organization toward improvement in human performance? ? What HR initiatives enable great performance as an organizational outcome? ? 2003, Russell Consulting, Inc. and UW Credit Union Measuring HR Results . . . ? How do you know if your HR efforts are successful? ? How do you measure the effects or results of these HR, training, and OD efforts? ? How will you know that your efforts and initiatives have paid off? ? 2003, Russell Consulting, Inc. and UW Credit Union Measuring Human Health ? What are the key signs of human health? ? How do you know if you are healthy or unhealthy? ? Which of your “vital signs” might you chart over time? ? What might happen if you ignore these vital signs? ? 2003, Russell Consulting, Inc. and UW Credit Union Measuring Health After the Fact ? Tracking your “vital signs” along the way can give you an early warning of emerging health concerns. ? Failing to measure these vital signs — the signs can lead to . . . or ignoring ? 2003, Russell Consulting, Inc. and UW Credit Union Lagging Indicators Lagging indicators are outcome measures that help you gauge your HR progress by examining the final end result or outcomes of your collective efforts. Use of the “lagging” term reflects the delay or gap between your actions and a change in the final end result. ? ? ? ? Characteristics Outcome measure. Indicates the end re