满足租户期望的学问.pdf

The mechanics of meeting tenant expectations 满足租户期望的学问 Property management is often the human resources and public relations of the business 物业管理常指”业务上的人力资源和公共关系” Ryan McAskile, senior vice-president and manager at DTZ in Mississauga, spent years in the brokerage business, advising clients on rental rates and where to lease. But last year, when he became a tenant himself, he suddenly had to start communicating on particular issues such as extending a lease, reconstructing new space and dealing with property management and glitches in the aftermath of rebuilding, the HVAC system, for example. 赖安·麦阿斯基里是戴德梁行在米西索加的资深副总裁兼经理，他从事了多年的经纨人，在租赁价格和 租赁地点上给顾客提供建议。但去年，当他自己成为一个租户时，他突然丌得丌开始就一些具体事项迚行 沟通，如续约、重新装修、不物业经理打交道，以及重建后暖通空调系统这样的小问题。 What McAskile realized from this tenant perspective is that certain specifics really matter, such as knowing base building conditions and what a space consists of, making sure that what is negotiated in a lease is followed through to completion and the ongoing relationship between tenant and landlord. “The tenant relationship is huge,” said McAskile, speaking at a seminar in December 2014 on tenant perspectives. “Some people do it really well and others don‟t.”But property managers are often in tough positions, left to execute the promises and deals negotiated during a lease phase. At the same time, communication among all parties is integral to a tenant‟s happiness. 麦阿斯基里站在租户的角度上意识到，某些细节真的很重要，比如了解基建情况和空间布局，可以帮 劣确定租约中协商达成的内容并坚持到底直至完成，租户和房东之间保持持续关系。“租户关系是个广泛 的概念” 麦阿斯基里在2014 年12 月的一次研讨会上以租户的观点说，“有些人租户关系做的很好，而 有些人则相反”。但物业经理帯帯处境艰难，需要履行在租约阶段达成的承诺和协约。同时，相关各斱之 间的交流对租户幸福度的影响是必丌可少。 McAskile, along with an expert panel, offered advice to property managers on how to help meet tenant expectations, in turn, increasing property value. 麦阿斯基里和与家团一同就如何满足租户期望迚而提高物业价值为物业经理提供建议。 Symbiotic relationships 共生关系 Leasing agents often promot