东莞华翔酒店餐饮英语培训手册.doc

PART A RESTAURANT CHAPTER 1 GREETING SEATING THEORY Greeting and seating the guests is important. First impression are lasting impressions, so remember: Use friendly language when talking to the guests and always be polite. Guests like to be recognized, so use the guest’s names as often as possible (especially for long staying guests,) Smile. The guest will usually expect the hostess / waitress to select a suitable table for him. However, if the guest makes a special request, you should do your best to please him. Should the restaurant be full, inform the guest of the approximate waiting time and suggest that he wait in the bar or try one of our other restaurants (offer to call for availability.) If they decide to wait be sure to “call” them when their table is ready. GREETINGS Good morning, sir. Good afternoon, Madam. Good evening, Ladies. Good morning, Gentlemen, Good afternoon, Mr. Johnson SEATING THE GUEST A table for … … ? How many are you ? This way please . Please follow me . Would you like to sit here . Would you like to sit by the window ? Never ask “Are you alone ?” instead to ask “Will there be someone joining you ?” SPECIAL REQUESTS A window table ? Certainly, sir. This way please. No - smoking ? Certainly, sir. This way please. No - smoking ? I’m afraid we don’t have a no - smoking section. But this table is quite sheltered. A booth ? Certainly, sir. This way please. FULLY BOOKED I’m sorry, sir. We are fully booked at the moment. Would you mind coming back at … o’clock ? May I suggest that you wait in the bar. It’s on the second floor. DIALOGUE : W : Good afternoon, sir. Welcome to the Chatterbox Coffeehouse. G : Thanks. W : How many persons, please ? G : A table for four, please. W : Where would you prefer to seat ? G : Well, by the window, please. W : I’ll show you to your table. This way please. Is this fine ? G : O.K. That’ll do fine. W : Please take a seat, sir. G : Thanks. W : A waiter will come to take your order. Just